Efficient Managed IT Services in Grand Prairie

Making a difference through expertise and world-class customer service

Alberta's Businesses Thrive with Our Managed IT Services & Tech Team

Transform Your Technology & Unlock Growth with Yardstick’s Managed IT Services

Yardstick Technologies, with a rich history of 15 years serving the Grand Prairie, Edmonton, Calgary, and Red Deer regions, stands as a reliable and experienced ally for businesses in today’s complex IT landscape. In an era where companies grapple with heightened IT challenges and omnipresent cyber threats, Yardstick excels in delivering cutting-edge, accountable IT and security solutions anchored in the concepts of digital transformation. Our mission is to ensure that your business remains both productive and fortified against the evolving landscape.

Our areas of expertise include:

IT Help Desk Support, Cloud Solutions, Technology Strategy, Network Security, Patching, Device Management, & more – reach out for an assessment today to address IT gaps and identify security risks.

Request a Quote for our IT Support and Services

What Local Businesses Say About Our IT Computer Support of Grand Prairie

Yardstick Technologies

IT Support in Grand Prairie

10940 119 St. NW,
Edmonton, AB T5H 3P5

 

Request a Quote: (844) 421-2367

Our IT Support in Grand Prairie by the Numbers

1.5 Hours

Average resolution time for all IT issues

96.9%

Average CSAT rating

171+

Clients supported

Why Yardstick’s Managed IT Services?

Managed IT Support Services

At Yardstick Technologies we offer both fully-managed and co-managed Grand Prairie IT support services, depending on your preferences and unique business needs.

For one, fixed month-to-month fee, you’ll receive:

  • A dedicated account management team
  • Backup and disaster recovery services
  • Annual IT budgeting and planning
  • Unlimited remote and onsite support

No matter if you run a medium-sized business, or require something more along the lines of Grand Prairie small business IT support, we have the right capabilities and expertise to enhance your day-to-day operations.

Network Support

We proactively monitor traffic flowing in and out of your network to ensure that no unauthorized users can gain access and steal information.

At Yardstick Technologies, we also maintain your network so that data is always accessible, thereby delivering a noticeable boost in productivity for the long term.

Our network support services also include:

  • Network cabling
  • Wireless networking
  • Monitoring from our Network Operations Centre (NOC)
  • Network infrastructure design, creation and deployment
  • And more

Our network technical support can help your business achieve more network uptime, and therefore more work completed.

IT Helpdesk

If your business has employees who work from home, then you need a method of resolving your teams’ sudden IT issues so that they can return to helping your business grow.

Our helpdesk, helmed by experts, can assist with:

  • Resolving day-to-day information technology issues
  • Troubleshooting hardware and software concerns
  • Consulting on business technologies
  • Network assessments
  • Immediate remediation of urgent problems

Speak to our IT helpdesk within minutes of an issue and resolve issues in as little as 90 minutes.

Cloud Backup and Disaster Recovery

One of the most valuable aspects of our managed IT support services is our cloud computing backup and disaster recovery capabilities.

We use enterprise-level backup software to safely store a copy of your important data in a secure location off-site.

If a disaster were to strike, resulting in the loss of your data, our backup response team immediately gets to work to restore your business information so that you lose nothing, and experience as little downtime as possible.

Want to Start Benefiting From Reliable Tech Support in Grand Prairie?

Schedule a consultation with us to learn more about our IT support and services.

IT Network Support Edmonton

Why Yardstick?

Yardstick understands the importance of securing your computing environment; therefore, we provide 24/7 monitoring and support, advanced threat detection, and effective response solutions to protect your valuable IT resources.

  • Strategic Planning: Yardstick’s team with 15+ years of experience helps you with strategic planning and road mapping that allows your in-house technical team to focus on new and value-added projects while you offload repetitive tasks to our IT support teams.
  • Exceptional Customer Services: Yardstick’s commitment to exceptional customer service forms the very foundation of our IT services. By providing clients with dedicated account managers and support channels, we give customers full visibility into our services, including ticket requests, device health, and response times.
  • Scalability: With a focus on seamless expansion and reliability, Yardstick’s services ensure that your applications, data repositories, and IT systems can effectively scale as your business grows.
  • Maximize Technology Investments: Yardstick develops a strategic plan for your IT investments that integrates seamlessly with your business goals — optimizing resource utilization for sustained value, while allowing you to thrive in the long term.
  • Consulting: Yardstick Consulting delves deep into your business’s inner workings, gaining insights to formulate a comprehensive, long-term strategy with a swift ROI action plan.

Frequently Asked Questions About Our IT Support and Services

Yardstick stands out with our distinctive “More for Less” approach to IT support services.

Our team not only reacts to IT problems as they occur but proactively prevents issues from happening in the first place.

In addition, our Total Network Care program and dedicated vendor management relieve you of IT burdens, allowing you to focus on your core business functions.

We designed our IT support and services to maximize your business productivity.

Our proactive support identifies and resolves underlying IT issues that might slow you down.

Plus, our onboarding process allows us to provide tailored IT solutions, perfectly suited to your specific business needs and goals.

This customized approach minimizes downtime and boosts efficiency.

Our team of IT support specialists is dedicated to delivering fast, reliable service.

We aim to answer your call live every time, resolve issues in just 90 minutes on average, and work towards a 70% same-day support ticket closing rate.

Our commitment to your business means we strive for a smooth, uninterrupted IT experience for you.

Our IT support and services cover everything your business needs, from fully and hybrid managed IT solutions to cloud computing, backup, and disaster recovery.

Additionally, our Total Network Care program can be customized to fit your requirements, and we offer additional services like IT strategy and consulting and professional services.

Yardstick is committed to quality and transparency in our IT support. We operate under Service Level Agreements (SLAs) and offer fixed month-to-month billing for predictability.

Our customers have given us an average Customer Satisfaction Score (CSAT) of 96.9%, and we proudly manage over 6,533 desktops and over 600 servers for 150 customers.

Count on us to keep your IT running smoothly when you choose our IT support services.

That Trust Our Grand Prairie IT Support Specialist Team