Yardstick Technologies delivers comprehensive Managed IT Services to organizations located in the Calgary, Edmonton, Grand Prairie, and Red Deer areas. Our offerings include IT Help Desk Support, Cloud Solutions, and Technology Strategy. Whether your organization is looking to fully outsource all IT operations or bolster your existing internal IT team, Yardstick Technologies has the expertise to provide solutions of varying scales tailored to your needs. .
Yardstick has provided our IT support for the past couple of years, and we are still very happy with the service that they provide. They have always been prompt and skilled at resolving any issues we have and guiding us in how we can resolve similar issues in the future. They take great care of us and I wouldn’t hesitate to recommend their services to any other business looking for IT support.
Our organization has been with Yardstick for about a year now and their conduct and professionalism has been top notch. Support issues are usually resolved in a day. The staff are always friendly and ready to assist. They are also not afraid to make suggestions on how we can improve our IT solutions.
We are very pleased with the service and response provided by Yardstick. As a network professional, high standards have been set for Yardstick for service, response and resolution of issues. The team at Yardstick have met them every time. Their professionalism and technical skills meet them everytime giving me peace of mind that our network and staff are in good hands.
It’s been great to work with Yardstick over the past 12 years. They have a great team who area always professional and helpful. They give you advice to improve your computer environment and have become our trusted advisors.
We have been with Yardstick for the past 2 years. They have been professional, responsive and provide good quality for good value for our organization.
I’d highly recommend them to anyone looking for a IT support company for SMEs.
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Managed IT Support Services
At Yardstick Technologies we offer both fully-managed and co-managed Calgary IT support services, depending on your preferences and unique business needs.
For one, fixed month-to-month fee, you’ll receive:
No matter if you run a medium-sized business, or require something more along the lines of Calgary small business IT support, we have the right capabilities and expertise to enhance your day-to-day operations.
We proactively monitor traffic flowing in and out of your network to ensure that no unauthorized users can gain access and steal information.
At Yardstick Technologies, we also maintain your network so that data is always accessible, thereby delivering a noticeable boost in productivity for the long term.
Our network support services also include:
Our network technical support can help your business achieve more network uptime, and therefore more work completed.
If your business has employees who work from home, then you need a method of resolving your teams’ sudden IT issues so that they can return to helping your business grow.
Our helpdesk, helmed by experts, can assist with:
Speak to our IT helpdesk within minutes of an issue and resolve issues in as little as 90 minutes.
Cloud Backup and Disaster Recovery
One of the most valuable aspects of our managed IT support services is our cloud computing backup and disaster recovery capabilities.
We use enterprise-level backup software to safely store a copy of your important data in a secure location off-site.
If a disaster were to strike, resulting in the loss of your data, our backup response team immediately gets to work to restore your business information so that you lose nothing, and experience as little downtime as possible.
We take great pride in establishing a shared understanding of your business outcomes and ensuring that your IT infrastructure is precisely aligned with your strategic goals. With a track record of over 15+ years serving a diverse range of businesses across Alberta, we are well-equipped to facilitate your growth and improve overall efficiency.
Here’s why you should consider Yardstick’s Managed IT services:
Yardstick stands out with our distinctive “More for Less” approach to IT support services.
Our team not only reacts to IT problems as they occur but proactively prevents issues from happening in the first place.
In addition, our Total Network Care program and dedicated vendor management relieve you of IT burdens, allowing you to focus on your core business functions.
We designed our IT support and services to maximize your business productivity.
Our proactive support identifies and resolves underlying IT issues that might slow you down.
Plus, our onboarding process allows us to provide tailored IT solutions, perfectly suited to your specific business needs and goals.
This customized approach minimizes downtime and boosts efficiency.
Our team of IT support specialists is dedicated to delivering fast, reliable service.
We aim to answer your call live every time, resolve issues in just 90 minutes on average, and work towards a 70% same-day support ticket closing rate.
Our commitment to your business means we strive for a smooth, uninterrupted IT experience for you.
Our IT support and services cover everything your business needs, from fully and hybrid managed IT solutions to cloud computing, backup, and disaster recovery.
Additionally, our Total Network Care program can be customized to fit your requirements, and we offer additional services like IT strategy and consulting and professional services.
Yardstick is committed to quality and transparency in our IT support. We operate under Service Level Agreements (SLAs) and offer fixed month-to-month billing for predictability.
Our customers have given us an average Customer Satisfaction Score (CSAT) of 96.9%, and we proudly manage over 6,533 desktops and over 600 servers for 150 customers.
Count on us to keep your IT running smoothly when you choose our IT support services.