Stop letting recurring IT problems grind your productivity down to a halt with our remote helpdesk services.
Why choose Yardstick Technologies for IT helpdesk support services in Edmonton?
Yardstick has provided our IT support for the past couple of years, and we are still very happy with the service that they provide. They have always been prompt and skilled at resolving any issues we have and guiding us in how we can resolve similar issues in the future. They take great care of us and I wouldn’t hesitate to recommend their services to any other business looking for IT support.
Our organization has been with Yardstick for about a year now and their conduct and professionalism has been top notch. Support issues are usually resolved in a day. The staff are always friendly and ready to assist. They are also not afraid to make suggestions on how we can improve our IT solutions.
We are very pleased with the service and response provided by Yardstick. As a network professional, high standards have been set for Yardstick for service, response and resolution of issues. The team at Yardstick have met them every time. Their professionalism and technical skills meet them everytime giving me peace of mind that our network and staff are in good hands.
It’s been great to work with Yardstick over the past 12 years. They have a great team who area always professional and helpful. They give you advice to improve your computer environment and have become our trusted advisors.
We have been with Yardstick for the past 2 years. They have been professional, responsive and provide good quality for good value for our organization.
I’d highly recommend them to anyone looking for a IT support company for SMEs.
Average resolution time for all IT issues
Average customer satisfaction rating
Customers supported by our helpdesk services
24/7/365 Remote Helpdesk Services
When it comes to sudden IT issues rearing their ugly head, they rarely wait to do it on your schedule.
To prevent these problems from affecting your business’s productivity, our IT helpdesk in Edmonton, AB is available to resolve your tech support issue quickly and efficiently.
Our helpdesk support services can help you with:
Don’t let sudden or complex IT issues slow you down. Choose a reliable managed helpdesk service in Edmonton known for its expertise and professionalism, choose Yardstick Technologies.
For those truly dire IT situations when a remote help desk software solution simply won’t do, we can dispatch an on-site service delivery solution to you in the form of one of our expert technicians.
Our on-site technician can:
We’re all about making sure you’ve saved time with whatever IT problem or concern threatens to hamper your workflow. Just one of the many ways we seek to exceed the expectations of our outsourcing services.
At Yardstick Technologies we deliver a great user experience to your employees and customers by providing top-shelf proactive management of your IT systems.
Recurring issues recur for a reason, and our proactive service management can drastically reduce (or even eliminate altogether) your most common issues by looking ahead for the problems that plague you.
Cloud Help Desk Support
Stop trying to manage configuration issues, security threats, and confusing vendor documentation on your own. Receive expert application support from a team that keeps public, private, and hybrid cloud systems performing at their peak.
Our robust cloud solutions ensure (as outlined in our service level agreements) that we’ll keep all of your sensitive and essential data safe, secure and always accessible to you and your team.
Ensure positive end-user experiences with a friendly, knowledgeable team that understands your business and your priorities.
Having your day-to-day progress stalled by frequent IT interruptions can heavily impact your businesses’ overall productivity.
With our IT helpdesk services in Edmonton looking after you, those major issues that once took up your day can instead be solved in less than 90 minutes, on average.
No wonder 150+ businesses trust us to keep their systems functioning smoothly.
Don’t let your business get burdened by bundled services. Get the most out of your IT spending with Yardstick.
Customize your helpdesk support to fit your needs and pay only for the services you need. Whether you require after-hours support, need to augment an existing team, or get specialized support, we are the team for you.
Yardstick’s IT help desk services are designed to be your dependable partner in resolving technology issues.
Our unique Total Network Care program ensures every aspect of your tech environment is covered.
With an average issue resolution time of 90 minutes and a target of 70% same day support ticket closing, our goal is to help keep your operations running smoothly.
Our help desk services focus on maximizing your productivity by minimizing disruptions.
You can count on our proactive support to identify potential issues before they become problems.
With the help of our talented team, you’ll enjoy rapid resolutions to your IT issues so you can focus on your core business objectives.
When you partner with us, you can expect exceptional helpdesk support services.
We aim to answer your calls every time you reach out, and our team targets a 70% same-day support ticket closing rate.
We are focused on providing fast, efficient solutions, with an average resolution time of just 1.5 hours.
Choosing Yardstick for your IT help desk services means selecting a company committed to your success.
We provide more value at a lower cost, focusing on developing quality relationships with our customers.
Our team of professionals is well-versed in the latest technology trends and offers a comprehensive range of services to meet all your IT needs.
Quality is at the heart of our help desk services. We operate under strict Service Level Agreements (SLAs) and provide fixed month-to-month billing for transparency and predictability.
Our clients rate us highly, with an average Customer Satisfaction Score (CSAT) of 96.9%. Partner with us today to keep your IT operations running seamlessly.