Current Opportunities

We're looking for someone like you to join our team

Yardstick Technologies is seeking a positive, resourceful and dedicated IT Technician who constantly strives to deliver the highest quality of service and to exceed customer expectations. As a member of our Service Team, you will be responsible for providing day to day support for our customer user support requests, investigating incidents and providing troubleshooting expertise to resolve issues as they arise. Our fast pace and demanding environment provides an excellent opportunity to gain valuable experience with a variety of information technologies.

Responsibilities:

•Provide 1st level IT support and problem resolution to customers onsite and through remote technical support (20 hours per week at Yardstick office and 20 hours per week onsite with customer located in NW Edmonton)
•Maintain and troubleshoot user desktops, peripherals, mobile devices, printers and networking hardware
•Prioritize, manage and resolve end user incidents, service requests, and other day to day tasks
•Log all incidents and end user requests and resolve or escalate to a senior technician
•Share the after hours support on a rotating basis with your colleagues
•Employee flexibility is required to meet the demands of the business

Qualifications:

•Presentable, professional image
•Strong customer service, communication (verbal and written) and team collaboration skills
•Active listening skills
•Class 5 driver's license with reliable vehicle
•2 years of PC hardware/software support experience
•1 year of experience with networking, servers and telecom support

Experience with:

•PC hardware set-up and repairs
•Remote access troubleshooting
•Print server management
•Windows, Microsoft Office and common desktop applications
•Active Directory, VPN, storage and back up technologies
•VMWare, Exchange, SQL would be an asset
•Diploma in IT
•A+ and ITIL certifications
•N+ would be an asset
•Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc up to 50 lbs without assistance

Other physical requirements: drive, climb stairs and ladders, crawl under desks, reach above your head, operate small hand tools, lift and carry equipment

Yardstick is an equal opportunity employer. If you are motivated by a fast-paced ever-changing environment and inspired to work with a company committed to delivering the best customer service experience we would love to hear from you. Please submit your resume (max. 2 pages) which highlights your qualifications for this particular role. Only those candidates selected for pre-screening, who meet the above qualifications, will be contacted.

We are seeking a Service Desk Analyst, who will be responsible for delivering a positive customer experience by ensuring that the client service level commitments are completely met or exceeded. This is an individual who takes pride in prioritizing and closing service tickets within the service team while maintaining high satisfaction to clients by resolving most issues escalated to you.

You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.

Responsibilities:

• Manage service tickets and provide resolution for escalated service tickets within our processes.
• Manage personal service ticket queue ensuring service requests are resolved with proper ticket prioritization and management.
• Complete change and incident request tickets
• Work with vendors to complete service requests
• Diagnose and resolve advanced issues.
• Effective time management and time tracking
• Understand and follow Yardstick service operational standards, processes and best practice.
• Participate in a rotating on-call schedule.
• Complete training and certifications required.
Qualifications
• Post-secondary education in Information Technology
• 3+ years of experience working within IT
• 3+ years of experience working with Windows Server Technologies
• 3+ years of experience with Domains, GPO’s and Active Directory
• 3+ years of experience working in a help desk environment.

As Design Desk, you are responsible to perform two essential business activities: Customer Quotations and Procurement.  The key to success within this role is to understand your client’s needs and the preferred products we sell.  Customers respond to enthusiastic sales staff who are passionate about their products and eager to share benefits.

Along with your superior interpersonal skills, you will join us with highly developed organizational and time management skills. You are driven to continually improve upon the customer experience and are enthusiastic and positive about learning new ways to better the business. You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment

Responsibilities
• Central point of contact for all quotes and purchase orders
• Design and provide quotes to customers within the structure of the quoting process
• Respond promptly to customer inquires and requests to meet your performance metrics
• Work with your team members to ensure we produce the highest quality quotes to reduce RMA’s
• Communicate directly with customers around quotes, orders and delivery times
• Sourcing and processing purchase orders and updating system with expected delivery date
• Obtain recommendations from suppliers for substitute items for backorders
• Coordinating and scheduling product deliveries based on request
• Monitor and Managed internal inventory
• Handling and resolving customer complaints
• Manage the RMA process to ensure critical timelines are met

Qualifications
• Post-secondary education
• 2+ years of IT sales and procurement experience.

We are seeking a Technical Architect to join our team who will be responsible for working with Yardstick Technologies and our clients on project definition and scope. You will also be responsible for the implementation of IT solutions, upgrades, and migrations, from beginning to end. Troubleshooting system infrastructure issues and escalations.

Along with your superior interpersonal skills, you will join us with highly developed organizational and time management skills. You are enthusiastic and positive about learning new ways to better the business and continually improve the customer experience. You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment.

Responsibilities
• Complete projects successfully within the allocated structure, budget, and timelines
• Achieve weekly billable hours KPI set by the company
• Ensure accurate time tracking and work details is enter into tickets at the end of each workday
• Accurately create the plan and design of the implementation structure of a technology solution for customers
• Communicate effectively with following both the Yardstick Communication process for ROC ticket and the Project Communication process for projects
• Record and update support documentation on a daily/weekly basis that effected by the change
• Prioritize Priority One ticket escalations from the Help Desk
• Advise and consult on tickets from the help desk when required
• Perform on call escalation duties on a rotation basis
• Focus and support continuous improvement of the project team’s process
• Expected to participate in annual training and development goals

Qualifications
• 5 + years’ experience working on IT infrastructure
• 2 + years’ experience on server technologies and management
• Experience working with virtualization, SAN and networking technologies
• Microsoft MCSA is an asset
• Strong in Microsoft products, specifically good experience in Windows Hyper V
• Experience setting up HA environments using Hyper V and VMware
• Strong firewall and Networking experience

Yardstick Technologies is seeking a Technical Account Manager who will be responsible for developing and maintaining a positive, professional relationship with an assigned group of customers, where you will investigate, document, and maintain technical knowledge of each customer’s IT infrastructure. Your deep understanding of the customer’s environment, along with standards and processes defined by Yardstick, will provide you the capacity to design strategies based on technology solutions for business issues and objectives. Working closely with the rest of the proactive team, your efforts will shape the future IT environment of your customers.

To succeed at this role, you are a person who is responsible, autonomous, detailed oriented, and an effective communicator with strong organizational skills. You have a proven track record of providing excellent and responsive customer service, with a drive to always provide superior customer care. You are a person who believes that constant personal improvement through training and professional development is core to your current and future success.

You have experience in the following roles and responsibilities:

• Developing and maintaining a positive, professional relationship with the customers
• Achieving defined performance metrices associated with scheduled daily onsite proactive services
• Developing and maintaining high technical knowledge of the customer environment
• Proactively developing strategies and solutions with a focus on reducing reactive service hours
• Identifying and documenting technical risk for customers, with a focus on developing solutions to address noncompliance with established Yardstick standards
• Creating detailed documentation of the customers technology and how they use it
• Performing technology standards alignment checks and testing
• Analyzing incident tickets and prioritizing standards alignment to reduce tickets
• Collaborating and creating customer strategy with customer virtual CIO
• Collaborating with the Project Team regarding technology upgrades and the implementations of new technologies

Qualifications
• 5+ years of experience providing IT support and direction across multiple disciplines, building close personal relationships with decision makers, operational management, end-users, and peers.
• 5+ years engaged in
o Network and Server Administration
o Strategic IT design and deployment
o Deskside and remote support
o Valid class 5 operator’s license

Yardstick Technologies is seeking an Account Executive (vCIO), who will be responsible for building personal relationships with our customers and that will lead to great trust and conversations about their technology and strategies.

The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance, and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential. While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position. The emphasis is on results, and effective systems that achieve results through and with people, rather than on the details of implementation. The job environment is flexible, constantly changing and provides growth opportunity and recognition for the achievement of business results.

Responsibilities
• Develop and cultivate personal relationships with owners and VIP’s through purposeful weekly one on one’s
• Design, propose and manage annual IT RoadMap to address business risks relating to technology, based upon established Yardstick Standards.
• Achieve successful account and opportunity management with weekly onsite business-focused account meetings
• Maintain accurate sales forecasting, achieving defined project hour sales target.
• Develop a thorough understanding of customer’s business needs, challenges, and the role technology can play in helping them to achieve their business goals through regular scheduled Customer Business Reviews
• Review and understand new technologies and proactively position with customers to demonstrate how it will help them achieve their business objectives.
• Have meaningful weekly meetings with your TAMs to share and collaborate on customers issues and opportunities.
• Maintain and develop technical knowledge through reading, training, and other educational activities.
Qualifications
• Bachelor’s Degree in business or related.
• 5+ years’ experience in sales / client relationship management
• Thorough working knowledge as an account management, success in maintaining client relationships.
• A baseline of technical knowledge of Microsoft network technologies and cloud offerings
• Well-developed interpersonal skills with the ability to manage diverse personalities.
• Results oriented with the ability to manage multiple priorities.
• Passionate about results and a sense of accountability

As a valued member of the Yardstick Technologies team, the Administrative Assistant is responsible for supporting all departments in a variety of administrative and financial tasks. This unique administrative-finance role requires managing front-end reception and greeting guests, in addition to performing various finance functions including accounts receivable collections, overtime auditing, product billing, and credit card reconciliations. You have a proven history of creating and maintaining positive customer relationships and troubleshooting problems as they arise in a busy environment. Your outgoing, self-motivated nature coupled with high attention to detail, will be paramount in the success of this dynamic, hybrid role.

Responsibilities
• Oversee accounts receivable by following up on outstanding accounts and initiate collection activities in a professional and courteous manner
• Obtain and review all data required to accurately generate and send product invoices to clients
• Perform weekly item receipts and unbilled costs cleanup in QuickBooks
• Generation and analysis of Overtime, Paid Time off (PTO), Client Overview and Monthly Billable Revenue Reports
• Data entry of bills, rebates, Key Personal Indicators (KPI’s), and credit card receipts
• Reconcile credit card statements
• Dispatch Finance Board
• Answer the administration phone line, process customer inquiries, and greet guests in person
• Order office supplies, beverages, groceries, client gifts and lunches
• Tidy office and breakroom as necessary
• Facilitate the maintenance of Yardstick’s fleet of vehicles
• Support the social committee in company initiatives

Qualifications
• High School Diploma
• 1+ year of finance or accounting experience
• 1+ year customer service experience
• Enthusiastic about positive results and high accountability
• Unparalleled desire for accuracy and deadline oriented
• Respect for financial confidentiality

As a Finance Administrator, you will be interfacing with all areas of the company to ensure the timely and accurate processing of financial data.  From Design Desk, to Receiving, to Billing, the Finance Administrator possesses an intricate knowledge of how the flow of information from one department to the next is generated, presented, and moved forward in a timely manner.  You are also an important intermediary between the customer and the company, ensuring that Agreement, Project, and Time and Materials billing is created efficiently and error-free.  Driven to continually improve upon the customer experience, you are also highly motivated to strive for new ways to improve financial processes and procedures.  Exceptional personal initiative and communication skills will be paramount in supervising and supporting the Administrative & Finance Assistant.

Responsibilities
• Process all outgoing payments in compliance with financial policy and procedures
• Ensure that all bills and payments are accounted for and properly posted
• Update cashflow/payables summary sheet and send it to stakeholders
• Obtain and review all data required to send accurate monthly agreement and services invoices
• Prepare and send monthly agreement and billable services invoices
• Address and resolve customer questions regarding monthly agreement and services invoices
• Assist in Month-End Close process and daily communications
• Update/Create various month-end reports as needed
• Create and modify Customer Agreements within ERP System
• Supervise and support the Administrative and Finance Assistant role

Qualifications
• High School Diploma
• 2+ years of finance or accounting experience
• 2+ years customer service experience
• Enthusiastic about positive results and high accountability
• Unparalleled desire for accuracy and deadline oriented
• Respect for financial confidentiality

As a Project Manager, you will be responsible for leading the Projects Team to plan, execute, and complete small to medium-sized information technology hardware and infrastructure projects. You understand risk and how it impacts the success of a project. Your goal is to deliver projects on time and on budget based on an approved scope of work. This position is responsible for executing the strategy of the organization, short and long-term planning, cross-functional collaboration, and reporting on trends and direction of the industry. Furthermore, establishing best practices in programs, procedures, and business development with current and future customers.

Along with your superior interpersonal skills, you will join us with previous supervisory experience and highly developed organizational and time management skills. You love leading through change. You are driven to continually improve upon the customer experience and are enthusiastic and positive about learning new ways to better the business. You are a person who is responsible, self-motivated, detail-oriented, and a good communicator. You have a proven track record of providing excellent customer service and managing project stakeholders in a busy environment and have experience in the following roles and responsibilities:

• Lead and manage the Projects Team, set deadlines, assign responsibilities, and monitor project progress.
• Sit on Yardstick Leadership team and lead a revenue generating division of the company
• Ensure that all projects are delivered on-time, within scope and within budget.
• Establish and maintain relationships with all customers and stakeholders.
• Communicate project progress with customers.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Ensure resource availability and allocation.
• Create detailed project plans to assist in monitoring and tracking progress.
• Explain project plans with clients as well as required staff members.
• Perform risk management to minimize project risks.
• Measure project performance using appropriate tools and techniques.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Create and maintain project documentation.

Qualifications

• 3+ years experience as a Project Manager
• 3+ years IT change experience
• Bachelor’s degree, Diploma or Certificate in an appropriate field of study
• Project Management Professional (PMP) Certification an asset
• Thorough working knowledge of and practical experience with supervising and directing staff
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office

The Outside Sales Representative (OSR) is responsible for growing Yardstick’s Managed IT Services business and creating profitable new sales opportunities by leading, shaping, developing, negotiating, and closing net new Managed IT Services sales opportunities. Working in part with the Vice President, the OSR will own all stages of the full sales life cycle of cold calling/prospecting, requirements discovery, solution crafting, business justification, and closing to agreement execution.

Responsibilities:

• Continue to close new business by signing new clients to Managed Services Agreements.
• Meet with prospective clients; present and execute meetings in accordance with Yardstick’s sales process.
• Develop close and meaningful relationships with decision makers at potential customers to ensure Yardstick always front of mind at decision time.
• Actively prospect businesses via cold calling, canvassing, generating referrals, networking, and community involvement.
• Attend weekly sales meetings to ensure sales strategy is being shared to your team and that your sales funnel is accurately forecast.
• Continually develop an educational and consultative approach of selling IT solutions and keep up to date on industry related news and technology trends.
• Meet or exceed weekly, monthly, and yearly Key Performance Indicators and sales revenue goals.
• Track the details of all sales cycle activities in Yardstick’s Customer Relationship Management system.
• Create proposals, power point presentations, and necessary agreements for prospect presentations.
• Regularly attend industry specific networking events and association meetings.

Skills/Qualifications:

• 3 or more years proven track record in technology sales and business development. Sales experience in B-2-B technology, Managed Services, and IT infrastructure is also preferred.
• Possess a successful track record of managing customers commitment, negotiation, and close of the sales process.
• Ability to execute a value based solution selling approach to senior executives.
• Proven track record of consistently meeting and/or exceeding written quota.
• Enjoy working with customers and external audiences.
• High energy and drive for results.
• Strong organizational, presentation, and customer service skills.
• Self-motivated with the ability to manage multiple priorities and adapt to changes quickly.
• Exceptional Interpersonal skills such as telephony skills, written and verbal communication skills, active listening, and customer-care.
• Proficient with general office applications including Office 365.
• The successful applicant must possess a valid driver’s license, a good driving record and a reliable and insured vehicle.
• Clean criminal record.

As an Inside Sales Representative (ISR), you will be responsible for scheduling meetings that lead to sales in order to meet sales objectives. The successful applicant will have a strong aptitude for connecting quickly with clients and be able to easily discover their IT support needs.  As the Inside Sales Representative, you will be responsible, self-motivated, detailed oriented, and a good communicator. You thrive on making fast connections with other people.

As the Inside Sales Representative, it is very important to have great attentiveness and the ability to read other people, to listen to them, and to empathize with them. Personal interactions will generally be upbeat and cheerful, requiring someone who is warm, helpful, and friendly. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following responsibilities:

• Make daily outbound phone calls to potential customers from a given directory.
• Set up First Time Appointments (FTAs) with prospective customers for the Outside Sales team.
• Successfully monitor and meet weekly Key Performance Indicators (KPIs) for Dials and FTAs.
• Ask pertinent questions to understand a customer’s needs. Answer their questions and overcome objections.
• Identify potential sales quickly.
• Gather data on potential customers for future strategies.
• Keep detailed records of phone calls and maintain the customer database.
• Maintain a working relationship and build rapport with all potential customers.

Qualifications
• 1 year of experience in an Inside Sales role.
• Experience making cold calls.
• IT experience is an asset.
• Well-developed interpersonal skills
• Results oriented with the ability to manage multiple priorities.
• Passionate about results and a sense of accountability.

The Customer Service Representative (CSR) role is key to ensuring that service delivery happens in a coordinated and effective manner. The role requires attention to detail with careful attention to the quality of the work. They ensure that tickets are created and managed within our documented processes and procedures and that scheduled appointments are made and being met. As the customers’ advocate, they assist with customer follow-ups and reach out to dissatisfied customers to see how we can make things right and ensure our excellent standard of service and a high level of customer satisfaction is maintained. This can be a fast-paced position. CSRs are assisted by a supportive leadership team when issues arise that fall outside our normal scope of work.

Responsibilities:
• Triage and dispatch all tickets within the expected time frame and ensure maximum utilization of the ROC Department.
• Reassign or reschedule the tickets that are past their scheduled appointment.
• Monitor queued tickets to ensure they’re responded to and actioned in a timely fashion.
• Review the technician’s tickets that are ready to be worked but have been without a touch for a day and consider reassigning tickets to technicians with capacity sooner.
• Schedule tickets for the field with an elevated focus on utilization for billable work.
• Manage escalations between the ROC and other teams.
• Triage tickets for the Centralized Services team.
• Review, respond and resolve all negative customer feedback on support tickets.
• Audit service tickets for compliance and report anomalies.
• Create tickets for new equipment orders.
• Manage the on-call schedule.
• Partner and vendor coordination and scheduling.
• Provide coverage in the absence of the other CSR on core Responsibilities.
• Handle operations administrative tasks as required.

Skills/Qualifications
• 2+ years of work experience in a customer service role.
• IT background would be a strong asset.
• Excellent organizational, prioritization and time management skills.
• Passionate about delivering a positive customer experience.
• Excellent interpersonal, verbal, and written communication skills.
• Active listener.
• Meticulous attention to detail.
• Self-driven and excellent work ethic.
• Proficient typing and computer skills; experience using Microsoft Office.