Managed Services

Worry no longer about your IT systems. For a fixed monthly fee, Yardstick assumes full responsibility for ensuring that your company’s systems are up and running and that your team is able to be productive. We manage all of your company’s technology – and our team is ready to help when you need it.

Total Network Care

Our Total Network Care program is built on our three pillars: Secure, Stable, Strategic. We deliver our value to you through your Client Solutions Advisor, Technical Account Manager, Yardstick’s Network Operations Center and our Client Service Center.

Secure

A secure, protected network allows your team to perform their jobs in a safe, dependable computing environment – while enhancing productivity. As part of our ongoing commitment to the security of your network, Yardstick makes significant, ongoing investments in the key elements of your IT environment. Included in Yardstick’s Total Network Care program:  Antivirus for all computers and servers; anti-spam protection for your email; an enterprise level firewall to protect your business; an Enterprise Class data backup license to ensure your data is safe and retrievable.

Stable

The Yardstick service team is ready to help when your team requires assistance – we are a stable, consistent resource that you can depend on. When you call us for help, we answer; and the Yardstick team member that answers your call can help you immediately. We encourage your team members to contact us directly allowing us to address their issues quickly and get them back to being productive.

Strategic

As your partner, Yardstick takes the lead in creating a strategic approach to your business’s technology plan. As a Total Network Care customer, we assign you a Yardstick Client Solutions Advisor to act as your representative within Yardstick. His or her responsibility is to work with you to understand your business and your goals. By understanding your business objectives, we are able to make smart, scalable technology recommendations that will contribute to your company’s success.

Client Solutions Advisor (CSA)

We understand that technology is critical to your operations. More importantly, we understand that your business requirements should drive your technology decisions. This is where our relationship begins. It is impossible to effectively advise our clients on technology decisions if we do not understand your business culture, core values, employees, clients, vendors, products, services, policies and procedures. As a Total Network Care customer, we provide our customers with a dedicated Yardstick Client Solutions Advisor with real C-Level experience and solid business understanding. It is the CSA’s responsibility to learn and understand your business, help both parties understand one another and advise you on the technologies that can best support your business objectives.  We Advise, You Decide.

  • Client Onboarding
  • Technology Steering
  • Planning and Budgeting
  • Quarterly Business Reviews
  • Project Planning
  • Vendor Management

Technical Account Manager (TAM)

As a Total Network Care customer, you will have a dedicated Network and Systems Engineer assigned to your business. The Technical Account Manager (TAM) provides proactive network administration and problem management and is responsible for addressing potential problems before they occur.  The TAM works very closely with the CSA to understand your business objectives which qualifies the TAM to make comprehensive technical recommendations based on the technical assessment of the customer’s infrastructure.  A major responsibility of the TAM is to document your network and to provide knowledge and training back to the client service center so that your requests are handled in timely and informed manner.

  • Technology Best Practices
  • Knowledge Management
  • Proactive Services
  • Problem Management
  • Change Management
  • Communication

Network Operations Center (NOC)

Through the process of monitoring, maintaining, troubleshooting and solving our Network Operations Center (NOC) engineers’ primary responsibility is to ensure that your network is secure, stable and running smoothly 24/7/365. Our team of experienced IT professionals have developed a comprehensive library of best practices which allows us to stay ahead of technical challenges. On a daily basis with the use of the latest in predictive maintenance tools Yardstick is remotely monitoring the health of your IT network and with the support of the CSC we deliver operational readiness for any incident.

  • Proactive Network Management
  • 24/7/365 monitoring
  • IT Automation
  • Patch Management
  • Incident Response
  • Reporting and performance analysis
  • Asset/Inventory Management

Client Service Center (CSC)

Yardstick’s client service center functions as a single point of contact to provide your team with the help they need whether it is to restore their service as quickly as possible or provide training on the latest Microsoft application.  One phone call, one email, one message, one click; that’s all it takes for your employees to get the help they need.  Our knowledgeable agents use the best technology and practices to identify requests or problems and respond quickly and professionally.

  • Help Desk
  • Remote Support
  • Onsite Support
  • Emergency Response
  • Quality Control