Client Help

There are several ways to get quick, effective and friendly IT support from us:


Just send us an email to and it will automatically be entered into our helpdesk system and assigned to one of our support specialists. Please include as many details as possible about your issue and a contact number at which we can reach you if needed.

Web Portal

If you are a current client you may have a web portal login and can login here. If you do not have a login, please contact us via email or phone.


For phone support you can reach us at 780-701-1838 and press 1 for service (between 7am and 6pm Mountain Time Monday to Friday). If you are calling from out of town, you can also call our toll-free number at 1-866-942-5067

Remote Assistance

While talking to one of our support people they may request that you install a remote help agent on your computer so that they can connect to your computer remotely and assist you. Click here to download and install our remote agent.

Quick Connect

For quick help on a non-managed asset, one of our support people may request that you click here to run our Quick Connect Agent.

Fast Support

For one-time help you can use our streaming help agent as it does not involve installing anything. Click here to run it.