Let us help you today
A friendly and highly-qualified HELP DESK team:
- Local live call answer
- Reduced problem resolution times
- Improved quality of service
Having happy and productive employees is one of the most challenging issues facing businesses. Increasing reliance on technology, email, the internet and mobile devices has made the business environment literally 24 x 7. Expectations are higher than ever for accessibility and availability of information.
At Yardstick, we understand that small issues can escalate into much larger problems if they are not handled appropriately both from the technical standpoint and the communication and expectation setting perspective. Effectively managing these incidents is a combination of having the right people and the right technologies available for your users. Our Help Desk team can support your users in a competent, friendly and supportive manner and can often assist them in how to avoid issues in the future.
Our Solution
- Live 8x5 Edmonton-based Help Desk
- Easy to use ticket system (branded help desk also available)
- Incident Management
- Desk-side Support
- Warranty Services
- IMAC (Install, Move, Add, Change)
- Service Level Agreement (SLA) reporting
- Application Support
- 24x7 Monitoring
Contact us today and we will ensure that your IT infrastructure is in good hands.