IT Helpdesk Support Specialist

Yardstick Technologies Inc., one of Edmonton’s leading IT Solutions Providers, is looking for a committed individual to join its Helpdesk Support team. Yardstick offers competitive compensation and benefits as well as a friendly work environment.

Primary responsibilities include:

• Helpdesk support - assisting end users with trouble calls and resolving issues
• Troubleshooting basic operating system problems (Windows XP, Windows 7, 2000, 98/95, NT)
• Creating and tracking service tickets
• Setting up workstations
• Shipping / Receiving of product
• Dispatching technicians
• Maintaining client equipment
• Provide on-site and depot desktop, notebook, and printer warranty/post-warranty repairs
• Installing and configuring hardware options in servers, desktops, notebooks and printers (CDROM, hard drive, memory, sound card, NIC, array controller, sheet feeder, etc.)
• Obtain hardware certifications as directed by Team Lead

Qualifications required include:

• Minimum 2 years of related helpdesk experience
• A+ certification required
• Strong understanding of computers, with a demonstrated ability to troubleshoot
• Professional communication, customer service and interpersonal skills
• Neat and professional appearance
• Strong oral and written communication skills
• Maintain a professional work area
• Adhere to company policies and procedures
• Candidate must have a vehicle and valid driver’s license for offsite support

This posting is now closed.